Available courses

Department Handoff & Boundaries

AM ↔ Support Boundaries, Department Handoff Criteria & Escalation Rules — required for all customer-facing departments

General Company Training — Week 1

Product 101, SEO 101, Competitive Landscape, Dealer Settings, Vendor Integration — required for all employees

Sales Training Track

Demo Script, Pricing & Packaging, Objection Handling, Prospect Qualification, Win/Loss Analysis

Onboarding Training Track

Provisioning Process, Inventory Feed Setup, Go-Live QA, Handoff to Accounts, Post-Launch Callbacks

Account Management Training Track

Account Lifecycle, Health Metrics, Upsell & Cross-Sell, Common Dealer Requests

Support Training Track

Freshdesk Workflows, Dealer Settings, Common Requests, Vendor Integration, Escalation Paths (future content)